Privacy Policy

At ROHTO Sri Lanka, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, submit an inquiry, subscribe to updates, or interact with our online services.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you when you use our website. This may include:

  • Name
  • Email address
  • Contact number
  • Billing address
  • Delivery address
  • Order details
  • Payment status and transaction reference details
  • Account registration details, if applicable
  • Inquiry or message details submitted through forms
  • Newsletter subscription details

We may also collect certain information automatically when you visit the website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website
  • Cookies and similar tracking data
  • Shopping cart and checkout activity

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver customer orders
  • Confirm payments and manage transactions
  • Respond to inquiries and customer support requests
  • Manage customer accounts, where applicable
  • Send newsletters, offers, and updates, where consent has been provided
  • Improve our website, products, services, and customer experience
  • Measure website performance and advertising effectiveness
  • Prevent fraud, spam, misuse, and unauthorized access
  • Comply with legal, tax, accounting, and regulatory requirements

3. WooCommerce and Online Orders

Our website uses WooCommerce to manage product listings, shopping cart functions, checkout, online orders, and customer account features.

When you place an order, we collect the information required to process your purchase, arrange delivery, provide customer support, handle returns or refunds, and maintain business records.

4. Payment Processing

Payments made through our website may be processed by third-party payment gateway providers and financial institutions.

We do not intentionally store full credit card or debit card details on our website. Payment information is processed securely by the relevant payment gateway according to its own privacy and security policies.

We may retain payment status, transaction reference numbers, and order confirmation details for accounting, reconciliation, customer support, and legal purposes.

5. Delivery Partners

To complete your order, we may share necessary delivery information with courier or logistics partners.

This may include your name, delivery address, contact number, order reference, and delivery instructions. This information is shared only for order delivery and related customer support purposes.

6. Contact Forms and Customer Inquiries

When you contact us through a form, email, phone call, or other communication channel, we use the information you provide to respond to your inquiry, provide product information, handle complaints, and maintain communication records.

7. Newsletters and Marketing Communications

If you subscribe to our newsletter or promotional updates, we may use your name, email address, contact number, and preferences to send product news, offers, campaigns, and related updates.

We may use third-party newsletter or email marketing tools to manage subscriptions and deliver communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us directly.

8. Analytics and Advertising

We use tools such as Google Analytics and Meta Pixel to understand how visitors use our website, improve user experience, measure advertising performance, and show relevant advertisements.

These tools may collect information such as website visits, pages viewed, product views, cart activity, checkout activity, purchase activity, device details, browser information, approximate location, and interactions with advertisements.

Google and Meta may process this information according to their own privacy policies and platform terms.

9. Cookies

Our website uses cookies and similar technologies to improve functionality, security, analytics, advertising, and shopping experience.

Cookies may be used to:

  • Keep products in your shopping cart
  • Support checkout and payment functions
  • Remember user preferences
  • Keep users logged in, where applicable
  • Analyze website traffic
  • Measure advertising performance
  • Support remarketing campaigns
  • Improve website security and prevent spam

You can manage or disable cookies through your browser settings. However, some parts of the website, including cart, checkout, login, and personalized features, may not work properly if cookies are disabled.

10. Comments and User Content

If comments or reviews are enabled on the website, we may collect the information submitted through the comment or review form, along with your IP address and browser details to help detect spam and misuse.

Approved comments or reviews may be visible publicly on the website.

11. Media Uploads

If users are allowed to upload images or files to the website, we recommend avoiding uploads that contain embedded location data, such as EXIF GPS data. Visitors may be able to download and extract such information from publicly available media.

12. Embedded Content and Third-Party Links

Our website may include embedded content or links from third-party websites, such as videos, images, maps, social media content, payment gateways, or partner websites.

Embedded content behaves in the same way as if you visited the third-party website directly. These third parties may collect data, use cookies, track your interaction, and process information according to their own privacy policies.

We are not responsible for the privacy practices, security, or content of third-party websites.

13. Who We Share Your Information With

We do not sell your personal information.

We may share necessary information with trusted third parties who help us operate the website, process orders, deliver products, provide customer support, run analytics, manage marketing, maintain security, or comply with legal obligations.

These may include:

  • Payment gateway providers
  • Banks and financial institutions
  • Delivery and courier partners
  • Website hosting providers
  • IT support and security service providers
  • Google Analytics
  • Meta advertising platforms
  • Newsletter and email marketing platforms
  • Spam detection and website security services
  • Legal, tax, regulatory, or government authorities where required by law

We only share the information necessary for the relevant purpose.

14. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required for legal, tax, accounting, security, fraud prevention, or dispute resolution purposes.

For example:

  • Order and payment records may be retained for accounting, tax, and legal purposes.
  • Delivery information may be retained for order fulfilment and customer support.
  • Contact form submissions may be retained for customer service and record-keeping.
  • Newsletter subscription details may be retained until you unsubscribe or request removal.
  • Analytics and advertising data may be retained according to the settings of the relevant platforms.
  • Account information may be retained while your account remains active.

15. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information, where applicable
  • Withdraw consent for marketing communications
  • Object to certain types of processing
  • Request information about how your data is used

Some requests may be subject to legal, tax, accounting, administrative, or security requirements.

To make a privacy-related request, please contact us using the details provided below.

16. International Data Processing

Some of our service providers, including analytics, advertising, payment, hosting, and newsletter platforms, may process information in countries outside Sri Lanka.

Where required, we aim to ensure that appropriate safeguards are in place to protect your personal information.

17. How We Protect Your Information

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • SSL/HTTPS encryption
  • Secure website hosting
  • Access controls
  • Password protection
  • Website security monitoring
  • Malware and spam protection
  • Restricted admin access
  • Regular website and plugin updates
  • Secure third-party payment processing

However, no internet-based service can be guaranteed to be completely secure. Users are encouraged to take care when sharing information online.

18. Data Breaches

If we become aware of a data breach that may affect your personal information, we will take reasonable steps to investigate, contain, and address the issue.

Where required by applicable law, we may notify affected users and/or relevant authorities.

19. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided personal information through our website without proper consent, please contact us so that we can take appropriate action.

20. Automated Processing and Advertising Profiles

We do not use your personal information for fully automated decision-making that produces legal or similarly significant effects.

However, tools such as Google Analytics, Meta Pixel, WooCommerce activity tracking, and newsletter platforms may use limited audience segmentation or profiling to measure website activity, improve campaigns, personalize advertising, and show relevant content.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal obligations, or business operations.

The latest version will be published on this page with an updated effective date.

22. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

ROHTO Sri Lanka
Website: https://rohto.lk
Email: info@rohto.lk
Phone: 0112 337 098
Address: 171/8 Bauddhaloka Mawatha, Colombo 00400